We are committed to ensuring customer satisfaction with every purchase. Our 100% Refund Policy ensures that if you are not fully satisfied with your order, you can request a refund under the following terms and conditions:
Eligibility for Refund
Timeframe: Refund requests must be made within 30 days of the original purchase date. After 30 days, we are unable to offer a full refund.
Original Condition: To qualify for a refund, the item must be unused, unwashed, and in the same condition as received. It must also be in the original packaging with all tags, manuals, or accessories intact.
Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation email or receipt.
Refund Process
Contact Us: To initiate a refund, please contact our customer support team at kapadiabrothersandsons@gmail.com or call 74053 39942 with your order details. Our team will guide you through the return process.
Return Shipping: You may be responsible for the cost of return shipping, unless the product arrived damaged, defective, or was sent in error. In such cases, we will cover the return shipping costs.
Return Address: You will receive the return address and any necessary shipping labels once your return request has been approved. Be sure to ship the item securely and include any relevant return labels to avoid delays.
Processing Time: Once we receive your returned product, we will inspect it to ensure it meets the refund criteria. If approved, your refund will be processed within 7-10 business days.
Refund Method
Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase (credit card, PayPal, bank transfer, etc.). Processing times may vary based on your financial institution.
Alternative Methods: If the original payment method is unavailable or if you prefer, we can issue a refund in the form of store credit or through an alternate payment method, such as a bank transfer. This will be arranged based on your preference.
Partial Refunds: In certain situations (e.g., items not in original condition or missing parts), we may offer a partial refund or issue store credit instead of a full refund.
Exclusions and Exceptions
Non-Refundable Items: Some products are not eligible for refunds, including:
Custom-made or personalized items
Perishable goods such as food, flowers, or skincare products
Gift cards or digital products
Items marked as "Final Sale"
Damaged or Defective Items: If the product you received is damaged or defective, you must notify us within 7 days of delivery. In these cases, we will arrange for a replacement or issue a full refund, including any shipping fees incurred.
Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider. If you’ve done this and still have not received your refund, please contact us to resolve the issue.
Exchanges
If you wish to exchange your product for a different size, color, or model, please contact us within 30 days of your purchase. We will guide you through the exchange process, and any price differences (if applicable) will be adjusted. The customer may be responsible for shipping costs related to exchanges unless the product is defective or was sent in error.