At Kapadia Gold, we believe in building lasting relationships with our customers, and we stand behind the quality and craftsmanship of our jewellery. As part of our commitment to customer satisfaction, we offer a Lifetime Exchange Policy that allows you to exchange your jewellery at any time, ensuring that your investment in our products holds enduring value.
Key Features of Our Lifetime Exchange Policy
No Expiry: Our exchange policy comes with no expiration date, giving you the flexibility to exchange your jewellery whenever you wish, whether it’s months or years after your purchase.
Guaranteed Value: When you exchange your jewellery, we offer a percentage of the current value of the item. Depending on the type of jewellery (gold, diamond, or gemstone), we ensure that you receive the best possible exchange value.
Upgrade Anytime: You can upgrade your existing jewellery to a new design or piece from our latest collections, without worrying about losing the value of your original purchase.
How the Lifetime Exchange Works
Eligibility: All jewellery, including gold, diamond, and gemstone pieces, is eligible for the lifetime exchange, provided it is in good condition and accompanied by the original purchase invoice and certification.
Inspection and Valuation: When you bring your jewellery for exchange, our experts will carefully inspect the piece to assess its condition. Based on the current market value, we will provide an exchange value.
Exchange Value:
For Gold Jewellery, you will receive up to 90% of the current market value based on the weight and purity of the gold.
For Diamond Jewellery, you can receive up to 80% of the current market value based on the diamond’s quality, cut, and carat weight.
For Gemstone Jewellery, the exchange value will depend on the type, quality, and condition of the gemstone. In most cases, you can expect up to 75% of the current market value.
Design Your Exchange: Once your item’s value is determined, you can browse through our latest collections and select a new piece that meets your preferences. Whether you want to upgrade to a more elaborate design, change the gemstone or diamond size, or opt for a different type of jewellery altogether, the choice is yours.
Exchange for New Designs
No Extra Charges for Resizing: If you choose to exchange a ring, bracelet, or necklace for a new design, we will offer complimentary resizing on the new piece, ensuring a perfect fit without additional costs.
Exchange for Custom Jewellery: Our lifetime exchange policy also applies to custom jewellery. If you want to exchange a custom-designed item, we will work with you to create a new custom piece that reflects your updated taste and preferences, while applying the value of your original item.
Why Choose Lifetime Exchange?
Sustainability and Value: Jewellery is a long-term investment, and our lifetime exchange ensures that the value of your purchase never diminishes. This means you can continue to enjoy high-quality pieces while keeping up with changing trends.
Flexible and Hassle-Free: Our process is simple, transparent, and hassle-free, making it easy to upgrade or refresh your jewellery collection at any time.
Family Heirlooms: Turn your old jewellery into modern masterpieces or pass down your items to the next generation while preserving their value. Our lifetime exchange allows you to maintain the legacy of your jewellery.
Terms and Conditions
The Lifetime Exchange Policy is valid only for jewellery purchased from [Your Company Name] and cannot be combined with any promotional or special offers.
The policy applies to unused or minimally worn jewellery that is free of major damage or wear and tear.
The original certification and invoice must be provided at the time of the exchange.
The policy does not apply to custom-made jewellery that has been significantly altered from the original design.
The policy is applicable for domestic purchases only (if applicable to your business's geographic location).
Lifetime Exchange for Online Purchases
For customers who have purchased jewellery from our online store, the Lifetime Exchange policy is also applicable. You can initiate the exchange process by contacting our customer service team. We will arrange for the safe return of the item, followed by an evaluation and exchange procedure.
After the evaluation, you will be notified of the exchange value, and you can select your new jewellery piece online. Our customer service team will assist you through each step of the process.
Value Protection Guarantee
Our lifetime exchange policy includes a Value Protection Guarantee, meaning that the value of your jewellery will be reassessed based on current market rates at the time of exchange. This ensures that you benefit from favourable market conditions and the latest jewellery trends.
How to Get Started
To start an exchange, simply contact us via phone or email at 94090 16731 or kbgoldornaments@gmail.com, or visit one of our stores.
Our friendly team will guide you through the exchange process, answer any questions, and help you find the perfect replacement or upgrade for your jewellery.